Warranty

The warranty on this page is in addition to those rights, not instead of them. If anything here seems to conflict with the Australian Consumer Law, the law wins.

Every product we sell is covered against defects in materials and manufacturing for at least 12 months from delivery. Some brands offer longer cover. When they do, it's shown on the product page and we'll honour it.

If a covered fault appears during normal use, we'll repair the item, replace it with the same or an equivalent model, or refund you if neither is possible.

Warranty cover belongs to the original purchaser and needs proof of purchase. Your CarBeat order confirmation email is enough.

Our warranty covers faults in the product itself. It doesn't cover damage caused by:

• Incorrect installation or wiring, such as reversed polarity, missing fuses or poor earthing
• Driving speakers or subwoofers beyond their rated power, or with a distorted (clipped) signal
• Water, impact, fire, theft or other accidents
• Electrical faults in the vehicle, such as voltage spikes or a failing alternator
• Opening, repairing or modifying the product, or installing unofficial firmware
• Normal wear and tear, including scratches, faded finishes and cosmetic marks

Having the product installed by someone other than CarBeat doesn't void your warranty. We only decline a claim if the installation itself caused the fault.

When a CarBeat installer fits a product, our workmanship is guaranteed for 2 years from the fitting date. That includes the wiring, connections, trim and mounting we did. If something we fitted comes loose, rattles, loses connection or stops working because of our work, we'll fix it at no cost.

If a product we installed develops a warranty fault, we also handle the removal and refitting for you, at no extra charge.

1. 1

   Tell us what's happening

   Email support@carbeat.com.au with your order number, your vehicle, and a description of the problem.

2. 2

   Show us

   Photos or a short video of the fault help us diagnose it quickly, and often mean we can fix it over email.

3. 3

   Quick troubleshooting

   Our team may suggest a few checks first. Many issues are a setting, a fuse or a loose connector.

4. 4

   Assessment and outcome

   If the product needs to come back, we send a prepaid label, assess it within 5 business days, then repair, replace or refund.

If your product was fitted by CarBeat, just contact us. We'll book you in with your installer instead of asking you to remove it.

For approved warranty claims, we pay the postage both ways. If we assess a returned item and find no fault, or find the fault isn't covered, we'll explain why and send it back to you. Before we do any paid repair, we'll quote you first.

If an independent installer fitted the product, their removal and refitting charges aren't covered by our warranty, except where the Australian Consumer Law says otherwise.

We may update this policy from time to time. The version that applies to you is the one published on the date you placed your order. For returns of new items, see our returns & refunds policy.