Returns & refunds

Changed your mind? You can return most items within 30 days of delivery for a refund or exchange, as long as the item is:

• Unused and not installed: no wires cut, spliced or connected to a vehicle
• In its original packaging, with every accessory, harness, manual and fascia it came with
• Returned with your order number or proof of purchase

Return postage for change-of-mind returns is paid by you, and we recommend a tracked service, because items are your responsibility until they reach us. Original delivery charges aren't refundable. We don't charge a restocking fee on items that come back in resellable condition.

When you shop with your vehicle selected, we only show parts we've matched to your make and model. If one of those parts doesn't fit, we'll refund it in full and cover the return postage, or swap it for one that does.

To claim, let us know within 30 days of delivery and tell us which vehicle you selected. The part needs to be unmodified and in its original packaging.

If your order arrives faulty, damaged in transit, or isn't what you ordered, we'll put it right at no cost to you, including return postage.

• Damaged in transit: please tell us within 7 days of delivery and send photos of the item and the packaging.
• Wrong item: don't open or install it. Contact us and we'll arrange the swap.
• Faulty item: send a short description and, if you can, a photo or video of the problem. Faults that appear later are handled under our warranty policy.

Depending on the problem, we'll offer a repair, replacement or refund. Your rights under the Australian Consumer Law always apply, and nothing on this page limits them.

For hygiene, safety or resale reasons, we can't accept change-of-mind returns on:

• Products that have been installed, wired in or physically modified
• Custom-made or special-order items, such as made-to-measure fascias, boxes and floor mats
• Floor mats and seat covers that have been used
• Gift cards and fitting vouchers

These items are still covered if they are faulty, damaged or not as described.

Please don't send anything back before we've replied: parcels without a return number can be delayed.

1. 1

   Request a return

   Open the order in your account, choose Return items, and tell us what's coming back and why. No account? Email support@carbeat.com.au with your order number instead.

2. 2

   Get your return instructions

   We'll reply within one business day with the return address, and a prepaid label if we're covering postage. You'll see our reply on your order too.

3. 3

   Pack and send

   Pack the item securely in its original box, write the return number on the outside, and send it with tracking.

4. 4

   Inspection and refund

   We inspect returns within 2 business days of arrival, then process your refund or send the replacement.

Approved refunds go back to your original payment method within 3-5 business days of inspection. Your bank or card provider may take a few more days to show the money in your account. We'll email you when it's sent.

If you used a discount code, the refund is for the amount you actually paid. Prefer store credit or an exchange? Just ask, and we can usually ship the exchange as soon as your return is on its way.

Need to cancel? Open the order in your account and choose Cancel, or email us, as soon as possible. Unpaid orders cancel straight away. If a paid order hasn't been dispatched, we'll cancel it and refund you in full.

Once an order has shipped we can't stop it, but you can return it under our change-of-mind terms above when it arrives.

If one of our installers fitted your product and something isn't right, contact us rather than removing it yourself. Fitting work is covered by our 2-year workmanship guarantee, and we'll book you back in to fix it. See the warranty policy for details.